FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are the massage combs suitable for all hair types?
Yes. Our combs are designed to work gently on straight, wavy, curly, coily, thick, and fine hair. They are especially beneficial for sensitive scalps.
6. What materials are your combs made from?
We use premium, skin-friendly materials such as soft silicone bristles, high-quality ABS plastic, and natural wood. All materials are non-toxic and gentle on the scalp.
7. How does a scalp massage comb benefit hair?
Regular use can help stimulate blood circulation, reduce scalp tension, distribute natural oils, remove product buildup, and promote healthier, stronger hair growth.
8. Are the combs good for detangling?
Yes. The flexible bristles gently detangle hair while massaging the scalp, reducing breakage compared to traditional combs.
9. Can I use the comb on wet hair?
Yes. Most models are suitable for both wet and dry hair. For wet hair, we recommend using with conditioner for smoother detangling.
10. How do I clean the massage comb?
Rinse with warm water and mild shampoo after each use. For deeper cleaning, soak in warm soapy water. Air dry completely before storing.
11. Are the combs suitable for children?
Yes. Many of our softer silicone models are gentle enough for children and toddlers.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my comb arrives damaged?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.